98% of all calls answered within 20 seconds

100% live support. 100% uptime – guaranteed.

You want to run your business in the knowledge that your hosting is functioning at optimum efficiency, and without the hassle of unscheduled downtime. Managed hosting allows you the freedom to do just that. But finding a hosting partner with the genuine ability to deliver is another matter.Unlike some hosting providers, we don’t simply pay lip service to customer support. We live it. Last year alone we handled 55,000 support calls.98.3% of those calls were answered within 20 seconds. And expect to speak to a human being - no call queuing or voicemail systems, with 1-hour hardware replacement, immediate emergency response and 24-hour turnaround for routine changes – guaranteed. This means the minimum of disruption to you and your business.

Taking people seriously

We believe that happy people are at the heart of good service. Our excellent working conditions, commitment to continuous improvement and active social calendar mean it’s no accident that we have some of the best staff retention figures around.

A service team handpicked for their technical
and communication skills

No more feeling like you’re just another number in a queue. Every Smartbunker customer is assigned a personal account team who make it their business to understand you, your needs, your organisation and your hosting configuration – highly skilled technical and customer service specialists, dedicated to solving your problems and providing you with real, practical assistance whenever you need it. No skeleton crews. No graveyard shifts. Just genuine live UK-based support from qualified experts and our own 3rd line service technicians - 24×7×365 . Zero hassle. Zero risk. Zero excuses.

Total managed support for Microsoft Windows or Red Hat Linux server platforms

Accreditation

Our support operation is fully accredited to BS EN ISO 9001:2000
(Cert. no GB8765).